Customer service in sales training technology | White Springs

I love the buzz that comes with getting a customer up and running. As the Operations Manager at White Springs, responsible for implementation and customer support, we go above and beyond to ensure each and every customer receives platinum support regardless of their size. My responsibilities don?t end after an initial set-up,? it?s just the beginning of an on-going service relationship.

Life ?at the coal-face? of customer service for a software company is a challenging one.? With expanding project ranges delivering additional capabilities across a multitude of platforms we certainly keep busy! 2013 is no exception due to the growth of the Android tablet and Apple iPad markets which are demanding further flexibility and reliability. We recognise the need to create sales training program software to adapt to customer needs. In the sales industry, having the right sales training methodology digitally embedded within business platforms can make the difference between success and failure.

The sales floor doesn?t wait. Neither does the evolution of technology and, for both reasons, I believe it is vital for customer service to operate at the cutting edge of sales and technology. Delivering truly outstanding customer service is dependent on our ability to anticipate customer needs and the technological expertise of the team to provide solutions. Although technology plays an increasing part in our lives, I understand that, due to time and resource constraints, it isn?t always easy for a business to get to grips with the various options and possibilities. At White Springs, we can help companies navigate the ever-changing world of technology.

Our clients, partners and, in turn, the ultimate end-users rely on having the right software to meet sales targets and support them throughout their day. We take pride in ensuring this happens.? In fact, one of our long-standing partners, Miller Heiman, has described the support provided by our entire customer service team as ?phenomenal?.

Neil Cochrane

Source: http://www.white-springs.com/customer-service-sells/

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