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The sample below is for a Business Development and Customer Satisfaction Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Business Development and Customer Satisfaction Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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BUSINESS DEVELOPMENT

Innovative and creative business leader with a proven track record in business development and managing business operations on a large scale from conception to launch while driving brand growth and improving sales. Experienced director recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience in international trade adept at identifying emerging trends and opportunities.
? Passionate business development specialist, skilled in impacting the visibility, profitability, and performance of the brand through orchestration of competitive market intelligence and brand positioning.
? Track record of developing highly successful campaigns within budget, on schedule and surpassing corporate goals. Excellence in creating and managing revenue streams.
? Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives. Natural communicator with strong motivational skills and the ability to support operational goals and meet business objectives.

Core Competencies
Business Development ? Product Development ? Sourcing ? Brand Development ? Product Design & Selection Vendor Relations ? Market Trends ? Forecasting ? Negotiation ? Team Leadership ? Strategic Analysis Internationa Trade & Relations ? Communications ? Customer Satisfaction ? Mentoring ? Territory Development Analysis & Planning ? Account Management ? Cross Functional Team Development & Management ? Business Analysis ? Sales & Marketing ? Operations Improvement ? Profit & Volume Growth ? Brand Analysis

PROFESSIONAL EXPERIENCE

Luxe International Trading, Incorporated, Baltimore ? MD 2009 ? Present
CFO and Chairman of the Board
Spearheaded daily financial and trade operations and responsible for the preparation and review of annual budgets and updated monthly closes. Proficiently established company objectives, defined priorities, assigned work and managed the daily financial operations. Successfully lead team promotion activities at trade events and with prospective buyers. Coordinated marketing efforts with public and private entities to streamline import efforts and opportunities. Efficiently reviewed market data and determined trends to improve productivity and efficiency in expansion efforts. Communicated with upper management and board regarding ways to improve financial picture via multiple changes to accounts receivable structure. Opened doors, built relationships, and secured acceptance of this product in six states via the largest nationwide distribution company SWS. Received approval from US federal Agencies to move ahead with product plans and finalized all approvals with TTB.

Key Highlights:
? Orchestrated the negotiation of 2 multibillion dollar deals between Fortune 500 companies and Russian Government Agencies.
? Triggered an Increase in company?s sales by 400% by implementing innovative marketing technics.
? Achieved distribution of 4000 cases and $250,000 in sales first year for a start up company.
? Negotiated, secured, and executed a contract with a federal Agency and state authorities to being able to import Russian distilled products into the country
? Implemented marketing strategies and achieved a nationwide multi-million dollar sales distribution.

Hopewell Promotions, Incorporated, Baltimore ? MD 2000 ? 2009
International Consultant
Innovatively developed products and built relationships with suppliers in China. Efficiently negotiated contracts and ensured compliance with all import regulations. Liaised with management on any international trade business market or regulation changes in regards to conducting business with China. Extensively researched price fluctuations and followed up on factors affecting prices and Chinese export processes and maintained familiarity with trade China?s policies, programs, and procedures. Migrated the company?s policies and procedures to reflect the changing nature of international markets. Designed and implemented a training program for 200+ employees in 48 states.
Key Highlights:
? Established a network of vendors in China and ensured compliance of all products to American standards.
? Approached K-Mart, opened up sales talks and negotiated a nationwide distribution contract.

Wachovia National Bank, Baltimore ? MD 2000 ? 2003
Regional Manager (VP Sales Baltimore North)
Accountable for driving credit sales processes within assigned regions including training bank employees in customer prospecting, lead generation, and credit product sales. Constructed and implemented an aggressive training program for bank employees, negotiated and finalized multimillion dollar financing projects. Participated and led meetings with existing and new bank relationships evaluating credit needs and applicability of other financial instruments offered by the bank. Researched existing client base profiles for appropriate sales prospecting methods. Raised the regional rating in overall income of the region from 97 to 5 in the period of 24 months
Key Highlights:
? Achieved ranking of Top 10 regions in lending within 12 months by introducing aggressive sales and marketing techniques.
? Established lending guidelines for new credit products introduced by the bank such as dealer financing and triggered an increase in regional deposits base by 21%.
? Increased the deposit base by 250%, credit lending income by 150%, investment income by 110%
? Developed an aggressive hiring and training programs resulting in overachieving banking goals by 70% per employee.
OTHER EXPERIENCE
(Details available upon request)

Worked as the President and CEO (Broker of Record) at Nations Realty Trust, Incorporated, Baltimore ? MD & as an International Financial Consultant at Merrill Lynch, Baltimore ? MD

EDUCATION AND CREDENTIALS

MBA, International Finance
Johns Hopkins University, Baltimore ? MD

BSc, Business Administration
University of Baltimore, Baltimore ? MD

Training and Development

Formal Credit Training ? Wachovia National Bank
Formal Real Estate Broker Training ? GBBR
Formal Investment Banking Training- Merrill Lynch
Formal International Financial Advisor Training ? Merrill Lynch

LANGUAGE PROFICIENCY

? Russian: Speak, Write, Read: Advanced
? German: Speak, Write, Read: Intermediate
? Ukrainian: Speak, Write, Read: Advanced

TECHNICAL SKILLS

Microsoft Office Professional Suite (Word, Excel, PowerPoint, Outlook, QuickBooks)

Source: http://www.resumemycareer.com/business-development-and-customer-satisfaction-resume-sample/

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